aileen day

SPEAKING

Customer Experience
Keynote Speaker, Aileen Day, CCXP

Aileen Day - Australian Customer Experience Keynote Speaker

Keynote Speaker  |  CX Advisor  |  Best-Selling Author  |  Clinical Hypnotherapist & Psychotherapist

Australia’s ONLY CX Advisor and Clinical Therapist

Trusted By leading organisations

Amplifying the audience experience for leading brands
Aileen Day - Keynote Speaker Federation University
Aileen Day - Keynote Speaker FPT School of Business
Aileen Day - Keynote Speaker Mega Office Supplies
Aileen Day - Keynote Speaker ANZ Commercial
Aileen Day - Keynote Speaker City of Casey
Aileen Day - Keynote Speaker Auscontact Association
Aileen Day - Keynote Speaker BNI
Aileen Day - Keynote Speaker Business Chicks Australia
Aileen Day - Keynote Speaker Deloitte
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 “Your audience deserves more than a good talk. They deserve a perspective shift”.   

                                                                                                          – Aileen Day, CCXP

Invigorating. Candid. Fun. Insightful.

Aileen Day, CCXP is the speaker who gets your audience out of their seats, into the conversation and clear on exactly what they need to do next, without the corporate jargon.

What Aileen's Audiences Have to Say

Loved Aileen's personality and very engaging!
DonnaKerry Logisitics
We recently hosted Aileen's online masterclass, The Truth About CEHX: More Than Just CX, and were impressed by her ability to keep participants engaged from start to finish. She made the CEHX framework both accessible and practical, breaking down complex concepts into clear, actionable strategies that attendees could immediately relate to their own organisations. Aileen encouraged meaningful interaction throughout the session and seamlessly balanced strategic thinking with real-world examples. The feedback from participants was overwhelmingly positive, with many praising her engaging presentation style, practical insights, and fresh perspective on creating exceptional customer, employee, and human experiences.
Business Chicks AustraliaEvents Team
Aileen was a guest speaker at one of City of Casey's Business events in April 2026, attended by local business owners and professionals from across our municipality. Aileen delivered an engaging and insightful presentation that resonated strongly with attendees. Aileen's approachable presentation style, industry knowledge, and ability to connect with a diverse audience contributed significantly to the success of the event. Attendees valued both the relevance of the information shared and the conversations it inspired among local business leaders We were delighted to have Aileen as part of our program and would confidently recommend her as a speaker for corporate, business, and professional audiences. Her ability to deliver meaningful, actionable insights while engaging participants makes her an excellent choice for organisations seeking a knowledgeable and impactful presenter.
KathrynCity of Casey - Senior Economic Development Officer
Appreciate your lessons on becoming assertive.
MaryFuller AUS
Aileen was very engaging, and I'll be following for more great valuable information.
BriDeloitte
Aileen's presentation was insightful. Understanding that there are various imperatives driving great customer experience and that each of the “pieces of the pie” are needed in order for CX to go well, was very thought provoking! Clearly we need more local education on this topic in Australia.
TalCEO - Majestic Technology
Fantastic talk Aileen - an eye opener on how CX can be a real game changer, and how behind some Australian companies are in this regard.
DavidFamily Business Advisor
Great presentation by Aileen. Thank you. Very thought provoking, insightful and relevant.
LucieMoore Australia
As a presenter, Aileen is engaging, knowledgeable, and incredibly easy to listen to. She has a natural ability to connect with her audience, presenting information in a way that is practical, relatable, and easy to understand. Her warm, down-to-earth style encouraged participation, sparked meaningful discussion, and created an environment where attendees felt comfortable asking questions and sharing their own experiences. Working with Aileen was an absolute pleasure. She is organised, approachable, responsive, and highly professional throughout the planning and delivery of an event. I would not hesitate to engage Aileen again for future events and have already recommended her to other organisations looking for an experienced speaker and facilitator in business, customer experience, and stakeholder engagement. If you're looking for someone who can confidently engage an audience while delivering genuine value, I highly recommend Aileen.
DeannaEvents Manager - MIC /Federation University
Great presentation by Aileen. Very insightful. Such an important topic for our family business clients and our own businesses.
KristonANZ Commercial
Aileen Day isn't just any expert; she's the "voice of your customers" and the catalyst for creating value-driven brands that customers can’t help but love. Her unique blend of candour, kindness, and razor-sharp insights is a game-changer for any business looking to elevate its CX strategy.
ProsperProsper Taruvinga
The energy and insights Aileen brought to our audience about what it takes to become a valued brand had our conference participants wanting to know more. We can't wait to have her back again.
Huong Vu NgocBusiness Events Manager - FPT Business School
Aileen knows how to keep the audience engaged whilst certainly keeping it high energy as she speaks about topics that you can see light her up. By the end of it, she had everyone chanting about the 'Joy of CEHX'
NardineCEO - Mega Office Supplies
Aileen has been a valued presenter at a number of City of Casey-sponsored events, consistently delivering insightful and impactful presentations. Drawing on extensive multi-sector experience, Aileen brings a unique perspective that resonates with diverse audiences and provides practical, relevant insights. Her presentation style is highly engaging, combining compelling storytelling with real-world examples that encourage participation and meaningful discussion. Attendees regularly commend her ability to connect with people, simplify complex topics, and inspire action. Aileen is a professional, knowledgeable, and dynamic speaker who consistently adds significant value to every event she supports.
DanielCity of Casey - Principal Economic Development Officer
Working with Aileen Day was an absolute pleasure from start to finish. She was professional, collaborative, and genuinely invested in making our event a success. Aileen went above and beyond to understand our audience and tailored her presentation to ensure it was both relevant and impactful. Her keynote was contemporary, innovative, and incredibly engaging. Rather than simply discussing current customer experience trends, Aileen challenged delegates to think beyond today's realities and imagine what a truly customer-centred future could mean for their organisations. She inspired the audience to rethink assumptions, embrace innovation, and view customer experience as a strategic driver of growth and transformation. What stood out most was Aileen's ability to combine thought-provoking insights with practical takeaways, delivered with energy, authenticity, and humour. Delegates left not only entertained but equipped with fresh ideas and a renewed enthusiasm for creating exceptional customer experiences. We received outstanding feedback on her session, and her willingness to support the success of the conference before, during, and after the event made her an invaluable contributor. I would highly recommend Aileen to any organisation looking for a speaker who will inspire, challenge, and leave a lasting impact.
FranCEO - Australian Contact Centre Association

About Aileen Day -
Keynote Speaker, CX Advisor and Clinical Psychotherapist

Aileen Day is a keynote speaker who helps organisations turn customer experience, employee experience and human experience into one connected, trust-driven strategy. Whether presenting in person or virtually, Aileen brings a fiery, high-energy delivery that gets audiences out of their seats, genuinely engaged, and clear on the part they play in building a trusted, value-driven brand.

Australia’s Only CX Advisor and Clinical Psychotherapist

Aileen Day, CCXP, is Australia’s only CCXP-certified CX Advisor who is also a qualified Clinical Hypnotherapist and Psychotherapist. That unusual combination is exactly what makes her a formidable keynote speaker on customer experience and employee experience. With 20+ years working inside some of Australia’s most trusted brands, Aileen knows the gap between what organisations think customer experience is, and what it actually takes to earn loyalty.

Creator of The Joy of CEHX™ 

Aileen is the creator of The Joy of CEHX™ (pr. se-hx), a customer experience framework that unites the Customer, Employee and Human eXperience, and the best-selling author of the book by the same name. As a conference speaker, Aileen’s keynotes are raw, high-energy, and always loaded with tools your audience can use on Monday morning. She doesn’t do fluffy. She does results.

Bespoke Keynotes and Event Packages

Aileen creates bespoke speaking packages tailored to your audience’s learning needs. A typical engagement starts with a mystery shopping exercise to understand your organisation. From there, Aileen delivers the keynote itself. Many clients extend the value further with additional workshops for the wider audience, plus private mentoring for VIPs, either individually or in small groups.

Book Aileen as Your Next Keynote Speaker

Ready to bring a customer experience and employee experience keynote speaker to your next conference or event? Contact Aileen directly using the Speaking Enquiry Form below to discuss your event needs.

Aileen's Credentials

CXPA Certified Business Advisor  |  Best-Selling Author  |  25+ Years Industry Experience  |  Clinical Hypnotherapist & Psychotherapist  |  Public Relations Specialist  | Certified Family Business Advisor | Oldest Sister of Six | Board of Directors at XMGlobal Collaborative | Consistently Rated Speaker of the Day

Aileen Day CEHX Book
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If you are organising an event Aileen wants to make your efforts as friction-free as she can. To do that, visit Aileen’s event resources hub to find:

  • Aileen’s Speaker One Sheet for 2026
  • Short Bio w. topic & audience checklist
  • Full Bio w. topic & audience checklist
  • MC Introduction Script
  • Headshot Options 
  • 10 Reasons to Hire Aileen
  • Downloadable Client Testimonials
  • Speaker Demo Reel (Coming Soon)
VISIT EVENT RESOURCES HUB
Aileen Day Keynote Speaker - Resources Hub

Aileen's 2026 keynotes

The Joy of CEHX™ - Amplifying the Customer, Employee and Human eXperience

AUDIENCE Corporate conferences, association events, leadership summits, business & entrepreneurship events, government & public sector

YOUR AUDIENCE WILL LEAVE WITH:
1. A clear, practical framework for connecting customer experience, employee experience and human experience in their organisation
2. Why the three pillars of CEHX are inseparable and what breaks down when any one is neglected.
3. Actionable strategies to move from a transactional business to a value-driven brand that earns loyalty
4. The psychology of trust, what really makes customers and employees stay
5. Immediate next steps they can implement before they leave the room

"Aileen knows how to keep the audience engaged whilst certainly keeping it high energy as she speaks about topics that you can see light her up. By the end of it, she had everyone chanting about the 'Joy of CEHX" - Nadine, CEO, Mega Office Supplies

Amplifying Human Connection in the Light of AI - Why the Most Advanced Technology in History Still Can't Replace What You Already Have

AUDIENCE Corporate conferences, technology & innovation events, government & public sector, HR and People & Culture events

YOUR AUDIENCE WILL LEAVE WITH:
1. The real disparity between what organisations think CX is and what customers actually experience
2. Why AI and digital transformation are accelerating empathy fatigue and what to do about it
3. How to reframe technology as an amplifier of human connection, not a replacement for it
4. Practical tools to balance the tightrope of employee and customer needs in a rapidly transforming landscape
5. The commercial case for becoming a human-centred organisation, with data to back it

"Aileen has curated several keynote presentations and MC'd for our organisation. Every one engaging, delivered with energy and heaps of targeted and actionable insights for our audiences. They consistently rate her speaker of the day every time she works with our business."
- Lourdes, Talent Acquisition Manager, Crown Leadership International

Ubuntu - Creating a Trusted Community of Advocates. The Ancient Principle That Builds the Most Powerful Business Asset You Can Have

AUDIENCE Association events, NFP & community sector, business & entrepreneurship events, government & public sector

YOUR AUDIENCE WILL LEAVE WITH:
1. How human connection shapes successful customer and employee experiences, backed by psychology
2. Why community is your most underutilised commercial asset and how to start building it now
3. The genuine, repeatable steps to turn customers and team members into advocates who do your marketing for you
4. How to use technology to serve your community rather than erode it
5. A new lens on belonging, trust and loyalty that leaders can apply immediately

Note: Aileen also develops fully bespoke keynotes, workshops, and panel facilitation tailored to your event theme, industry and audience. Contact Aileen to discuss your brief.

Enquire Now

Need help leading the charge on CX but not sure where to start, what to do or how to do it? You can now apply to have Aileen Day, Australia’s leading practitioner in all aspects of customer experience to mentor your scaling business to gain the trust and loyalty that takes you from a business to a value driven brand. Aileen offers multiple avenues for mentoring, some ad-hoc, some for a short time, some for a long time, all for a good time and to suit your organisation’s CX, EX and HX needs. Check out this video to watch Aileen explain her insights into the customer, employee and human experience. She refers to this as the ‘Joy of CEHX’ (pr. seh-x).

CREATE A TRUSTED BRAND​

In 2021, brand trust is at an all time low according to multiple Brand Trust Index (BTI) results. You have to do very little to become a trusted brand and it is the best first step into creating a value driven brand.

REDUCE MARKETING COSTS

It costs 5 x more to attract a new customer than it does to just look after the one's you have who will repay you by doing your marketing for you. Heard of social media? It's the new word of mouth and for business sake, you want in!

improve customer loyalty

Globally it is found that loyal customers will spend between 67%-95% more than new customers. Create a strategy to look after them. Reap the rewards that brand loyalty brings to your business.

become a destination

When you work to create a value driven brand, you will find yourself becoming a destination brand. This means more lead generation, more conversion, more retention from your customers to your team. As we say, it's loyalty from the outside, in.

Aileen is available directly via the enquiry form or can be booked via the acta talent booking app. Press/ click the image to visit the acta site.

Aileen Day Speaker Book Now Acta

Speaking Enquiry Form

  • This field is for validation purposes and should be left unchanged.
  • For example: +61 (Australia Mobile) / 08 (Perth Landline)
  • Please inc. event location/ proposed date/s/ event themes and any other helpful insights as to how Aileen can support your event.

referral program

refer an organisation and receive a gift*

At the core of customer loyalty is referrals and if you refer an organisation to Aileen Day who then engages* her services, you will have the choice of three gifts as Aileen’s way of saying a sincere thank you for your support.

01

Treat Yourself

Treat yourself with your choice of gift cards to the value of $500

02

$500 Off Your Next Engagement

Choose to take your gift as a $500 credit for the next engagement you have organised with Aileen Day

03

Community Matters

Select a registered charity for your $500 gift to be donated to in your name, helping to build a value driven community.

Customer Referral Form

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Aileen Day. Experience. Performance. Legacy.

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