SPEAKING
Aileen Day, CCXP
Keynote Speaker | CX Advisor | Best-Selling Author | Clinical Hypnotherapist & Psychotherapist
Australia’s ONLY CX Advisor and Clinical Therapist
NOW TAKING BOOKINGS FOR 2026
Available Australia-wide & Internationally
“Your audience deserves more than a good talk. They deserve a perspective shift”.
– Aileen Day
Trusted By leading organisations
Amplifying the experience for leading brands
Invigorating. Candid. Fun. Insightful.
Aileen Day, CCXP is the speaker who gets your audience out of their seats, into the conversation and clear on exactly what they need to do next, without the corporate jargon.
About Aileen
Speaking to audiences whether it is in person or virtually about topics related to the customer, employee and human experience is what ignites Aileen and because of this fiery and passionate demeanour, Aileen is regularly the speaker getting your audience out of their seats, getting them engaged and getting them clear on how they play a part in delivering a trusted and value driven brand in their own lives.
Aileen Day is Australia’s only CCXP-certified CX Advisor who is also a qualified Clinical Hypnotherapist and Psychotherapist, and that unusual combination is exactly what makes her formidable on stage. With 20+ years working inside some of Australia’s most trusted brands, Aileen knows the gap between what organisations think customer experience is, and what it actually takes to earn loyalty.
She is the creator of The Joy of CEHX™ (pr. se-hx), a framework that unites the Customer, Employee and Human eXperience, and the best-selling author of the book by the same name. Aileen’s keynotes are raw, high-energy, and always loaded with tools your audience can use on Monday morning. She doesn’t do fluffy. She does results.
Aileen loves to create bespoke speaking packages based on your audience and their learning needs. Her favourite is to start with some mystery shopping, come and then speak to the audience and then offer additional learning and workshop opportunities for your audience and then following that up with private mentoring either individually or in intimate groups for your event’s V.I.P’s as a way to help you add as much value to your event as possible!
To learn more, contact Aileen directly using the Speaking Enquiry Form below to discuss your event needs.
Aileen's Credentials
CXPA Certified Business Advisor | Best-Selling Author | 20+ Years Industry Experience | Clinical Hypnotherapist & Psychotherapist | Public Relations Specialist | Board of Directors at XMGlobal Collaborative | Consistently Rated Speaker of the Day
Aileen's 2026 keynotes
The Joy of CEHX™ - Amplifying the Customer, Employee and Human eXperience
YOUR AUDIENCE WILL LEAVE WITH:
1. A clear, practical framework for connecting customer experience, employee experience and human experience in their organisation
2. Why the three pillars of CEHX are inseparable and what breaks down when any one is neglected.
3. Actionable strategies to move from a transactional business to a value-driven brand that earns loyalty
4. The psychology of trust, what really makes customers and employees stay
5. Immediate next steps they can implement before they leave the room
"Aileen knows how to keep the audience engaged whilst certainly keeping it high energy as she speaks about topics that you can see light her up. By the end of it, she had everyone chanting about the 'Joy of CEHX" - Nadine, CEO, Mega Office Supplies
Amplifying Human Connection in the Light of AI - Why the Most Advanced Technology in History Still Can't Replace What You Already Have
YOUR AUDIENCE WILL LEAVE WITH:
1. The real disparity between what organisations think CX is and what customers actually experience
2. Why AI and digital transformation are accelerating empathy fatigue and what to do about it
3. How to reframe technology as an amplifier of human connection, not a replacement for it
4. Practical tools to balance the tightrope of employee and customer needs in a rapidly transforming landscape
5. The commercial case for becoming a human-centred organisation, with data to back it
"Aileen has curated several keynote presentations and MC'd for our organisation. Every one engaging, delivered with energy and heaps of targeted and actionable insights for our audiences. They consistently rate her speaker of the day every time she works with our business."
- Lourdes, Talent Acquisition Manager, Crown Leadership International
Ubuntu - Creating a Trusted Community of Advocates. The Ancient Principle That Builds the Most Powerful Business Asset You Can Have
YOUR AUDIENCE WILL LEAVE WITH:
1. How human connection shapes successful customer and employee experiences, backed by psychology
2. Why community is your most underutilised commercial asset and how to start building it now
3. The genuine, repeatable steps to turn customers and team members into advocates who do your marketing for you
4. How to use technology to serve your community rather than erode it
5. A new lens on belonging, trust and loyalty that leaders can apply immediately
Note: Aileen also develops fully bespoke keynotes, workshops, and panel facilitation tailored to your event theme, industry and audience. Contact Aileen to discuss your brief.
If you are organising an event Aileen wants to make it as friction-free as she can. To do that, visit Aileen’s event resources hub to find:
- Aileen’s Speaker One Sheet for 2026
- Short Bio
- Full Bio
- MC Introduction Script
- Headshot Options
- 10 Reasons to Hire Aileen
- Speaker Demo Reel (Coming Soon)
Need help leading the charge on CX but not sure where to start, what to do or how to do it? You can now apply to have Aileen Day, Australia’s leading practitioner in all aspects of customer experience to mentor your scaling business to gain the trust and loyalty that takes you from a business to a value driven brand. Aileen offers multiple avenues for mentoring, some ad-hoc, some for a short time, some for a long time, all for a good time and to suit your organisation’s CX, EX and HX needs. Check out this video to watch Aileen explain her insights into the customer, employee and human experience. She refers to this as the ‘Joy of CEHX’ (pr. seh-x).
CREATE A TRUSTED BRAND
In 2021, brand trust is at an all time low according to multiple Brand Trust Index (BTI) results. You have to do very little to become a trusted brand and it is the best first step into creating a value driven brand.
REDUCE MARKETING COSTS
It costs 5 x more to attract a new customer than it does to just look after the one's you have who will repay you by doing your marketing for you. Heard of social media? It's the new word of mouth and for business sake, you want in!
improve customer loyalty
Globally it is found that loyal customers will spend between 67%-95% more than new customers. Create a strategy to look after them. Reap the rewards that brand loyalty brings to your business.
become a destination
When you work to create a value driven brand, you will find yourself becoming a destination brand. This means more lead generation, more conversion, more retention from your customers to your team. As we say, it's loyalty from the outside, in.
What Aileen's Audiences Have to Say
Aileen is available directly via the enquiry form or can be booked via the acta talent booking app. Press/ click the image to visit the acta site.
Speaking Enquiry Form
referral program
refer an organisation and receive a gift*
At the core of customer loyalty is referrals and if you refer an organisation to Aileen Day who then engages* her services, you will have the choice of three gifts as Aileen’s way of saying a sincere thank you for your support.
01
Treat Yourself
Treat yourself with your choice of gift cards to the value of $500
02
$500 Off Your Next Engagement
Choose to take your gift as a $500 credit for the next engagement you have organised with Aileen Day
03
Community Matters
Select a registered charity for your $500 gift to be donated to in your name, helping to build a value driven community.
Customer Referral Form
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Aileen Day. Experience. Performance. Legacy.