Aileen Day, is one of Australia’s leading practitioners in customer, employee, and human experience. 

With more than 25 years in successfully building trusted brands, Aileen now uses her skillsets to deliver impactful education and learning opportunities through writing, speaking and her advisory services to help everyday Australian businesses become the trusted and value driven brands their customers and employees desire. 

Aileen believes that every business, service, and industry can benefit from implementing CEHX concepts. That would be like saying like saying leadership is only valuable for retailers and hospitality but not in the medical field. So, with that, Aileen refers to herself as industry agnostic, giving her the opportunity to help businesses in all industries do business better.

Aileen decided to write this book when two things became glaringly evident. 1. So many business books referred to the North American way of doing business and she found they were hard to read or difficult to resonate with.

2. The comprehension in Australia outside of corporate entities (but even then) as to what customer experience, employee experience and the human experience entails, was so minimal or simply  incorrect that she felt compelled to put what she knew to be some of the most effective business tools down on paper. Written for business owners, leaders and entrepreneurs who want to wrap their head around some new information without the resistance.

With that, Aileen hopes you will not only finish this book but utilise the teaching resources to help you be able to implement even some of the winning tactics that is the Customer, Employee, and Human eXperience. This is the ‘Joy of CEHX’.